Privacy Policy

1. Introduction

24H Accountancy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, business name, and company registration details you provide when requesting a quote or contacting us.
• Financial Information: Business financial data, VAT numbers, and other tax-related information necessary to provide our accounting services.
• Usage Data: IP address, browser type, device information, pages visited, and time spent on our website.
• Cookies: We use cookies and similar tracking technologies to improve your browsing experience.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our accounting services
• Process your requests and communicate with you about our services
• Comply with legal and regulatory requirements, including HMRC obligations
• Send you newsletters, updates, and promotional materials (with your consent)
• Analyse website usage to improve user experience
• Prevent fraud and ensure the security of our services

4. How We Share Your Information

We may share your information with:

• Government Authorities: HMRC and other regulatory bodies as required by law
• Service Providers: Trusted third-party providers who assist us in operating our website and delivering services (e.g., cloud storage, email services)
• Professional Advisors: Lawyers, auditors, and other professional consultants when necessary
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. For accounting records, we typically retain data for at least 6 years in accordance with HMRC requirements. After this period, we securely delete or anonymize your information unless a longer retention period is required by law.

7. Your Rights

Under UK GDPR, you have the following rights:

• Right to Access: Request copies of your personal information
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing of your personal information

To exercise any of these rights, please contact us at [email protected]

8. Cookies

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website. You can control cookie settings through your browser preferences.

Types of cookies we use:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand website usage (e.g., Google Analytics)
• Marketing cookies: Track visitor behaviour for advertising purposes

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: